Frequently Asked Questions
Everything you need to know about bringing BAINA into your home.
What materials are used in BAINA products?
We prioritize sustainability and comfort, using 100% GOTS certified organic cotton for our towels and bath linens to ensure a soft feel and environmental responsibility.
How should I care for my organic cotton towels?
To maintain absorbency and softness, we recommend a cold or warm machine wash with gentle detergent. Avoid fabric softeners and tumble dry on low heat.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location.
What is your return policy?
We accept returns on unused and unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, used bath products cannot be returned.
Do you offer international shipping?
Yes, BAINA ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
Are your products ethically manufactured?
Absolutely. We work exclusively with manufacturing partners who adhere to strict ethical labor practices and environmental standards to ensure a positive global impact.