Returns & Exchanges
At BAINA, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for all unused and unwashed home goods in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original condition, ensuring all tags are attached and the product is placed in its original protective sleeve.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing